Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Bella. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information in the following ways:

Directly from you when you register an account, place bets, make deposits or withdrawals, or communicate with us.
Automatically through cookies and similar technologies when you use our website.
From third parties such as payment providers, identity verification services, and fraud prevention agencies.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To process your transactions and manage your account.
To communicate with you, including responding to your inquiries and sending important notices.
To improve our website, products, and services by analyzing usage and trends.
To send you marketing communications, where you have consented to receive them.
To detect, prevent, and address fraud, security issues, and other illegal activities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract to which you are a party.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services, marketing, and fraud prevention, provided these do not override your rights and freedoms.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who perform services on our behalf, such as IT, marketing, and customer support.
Affiliated companies within the Casino Bella group.
Other parties with your explicit consent.

All third parties are required to protect your personal data and use it only for the purposes we specify.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements. When no longer required, we securely delete or anonymize your data.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data is not being processed lawfully.

To exercise any of these rights, please contact us using the details below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertisements. For detailed information, please see our Cookie Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Casino Bella
Privacy Department
123 Gaming Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

Thank you for trusting Casino Bella with your personal information.